Kwanza Enn
map-marker Los Angeles, California

Horrible Experience

We placed an order for a sofa last November (2012) and were promised delivery in the Feb-March timeframe. In March, they called to let us know that the orders were backed up and it would take a few more weeks. This repeated over the next few months and we never got our Sofa delivered. I have heard that they have gone out of business. None of the phones at their store locations are working. I am not sure what to do at this point. Does anyone know how to contact the Owner or what can be done to recover the deposit amount.
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Loss:
$1000
1 comment
Guest

I ordered my couch at the same time as you and had the same run around. I actually received a call from a lady back in June, 2013 and she told me that Desi had gone out of business but that she was working on tracking down the open orders and hopefully scheduling delivery.

I spoke to her again in mid-July and she said my sofa was in North Carolina and she was trynig to figure out a way to get it delivered. I haven't received a call back from her yet. And I just tried to call her but her phone number wasn't working anymore.

As for getting your deppost back, if you paid with a credit card, you can dispute the charge with your credit card company, and they hopefully will give you the money back.

Tia Vke

Lets pull our resources!

If you are having trouble with delivery of furniture with Desi Living Innovations, let's pull our resources and do something about it. The owner is still planning on opening a store at the Yards in DC, and we can do something about that. I called the supposed furniture manufacturer they use "Max Homes" they do not have any open orders for Desi so how are they filling the orders now? It appears that Jeff has now gotten rid of his email address there is no way to communicate with him, all the phone numbers have been disconnected. Let's start writing to journalists based in DC who care about their community to see if they are willing to do a story about the history of this store and the mess they are leaving behind in MD.
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Loss:
$1000
2 comments
Guest

I agree! This man needs to stop taking advantage of people. The furniture looks great and you won't find anything like it in the area. However, buying anything from desi or Jeff would be a HUGE mistake.

Who wants to start a petition and send it to DC city counsel?

I hope Jeff gets put away for a loooong time!

Tia Vke
reply icon Replying to comment of Guest-678146

There are 3 of us so far on board , you would make 4 that would like to go to the DC counsel, talk to DA, file complaints , go to his new store and demand refunds, please email me at Arthur.hln@***.com so I can put you in touch with the others.Thanks,Helena

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Anonymous
map-marker Baltimore, Maryland

Misleading the consumer

Desi Living Innovations took my 1700 deposit in November and is now unreachable. Instead of honestly communicating they the company will be filing bankruptcy they are instead misleading us into believing that they will process the order. THis is FALSE. BE HONEST. None of the numbers work, no one is reachable, the number used to contact me was a cell which no one will respond to. This is false and misleading to make consumer think you are working on something that you knowingly are not! Consumer Protection Division of the Attorney General's office will be hearing from me. Angela Vallario 240-508-****
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Loss:
$1700
1 comment
Julious Hqk

I'm sorry you are having trouble. Have you posted a review on Yelp.com? There are over 100 complaints about Desi.

I've done research and after digging around I found email addresses. You should email Jeff and copy the new property management company. One person did this and got a prompt FULL refund.

jeffgoldstein.desi@***.com

and the management company people are:

Connolly@***.com

knopf@***.com

Marcie.Connolly@***.com

Good luck!

Anonymous
map-marker Rockville, Maryland

False claims

Similar situation to others. Ordered 2 couches, 2 chairs in October '12, with promise of delivery in 8-12 weeks. Called in January and was told they were running late and it would be 12-16 weeks. Was told in February it was in production and it would be 2-3 more weeks. Was told march 22nd that it wasn't yet. Now they are saying mid-late April. They rarely pick up the phone and never called to say furniture was delayed. Considering calling better business bureau given that others are experiencing the same thing. They offered free shipping and $100 discount but I'm really pissed anyway. I will lose my deposits if I back out. Thinking about calling my lawyer.
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Loss:
$3000
4 comments
Guest

I noticed that a store Desi Living LLC has popped up in DC at The Foundry Loft location. Check it out...he may be operating under another business

Guest

Is this store out of business? Ordered sofa and two chairs in December 2012.

We're told delivery in 8-10 weeks which never happened. No one returned our calls and now the website is down.

Guest
reply icon Replying to comment of Guest-640451

all stores seem to be closed completely - voice mailboxes full and website down. i spoke with the yards today, where desI is opening a showroom in june.

(!!!!) i have a feeling they will be royally screwed. hoping they open, though, so i can get my furniture, too.

Julious Hqk

I hope you get your furniture. I ordered my furniture on Oct.

10, 2012 and finally got it March 15, 2013. A complete run around

I posted a review on Yelp and I got a message a few says ago from another person on Yelp that had the same problem except that their sofa was actually missing. They went to the Rockville location to see what was going on.

While they were at the store, a Montgomery Co. Sheriff served the store with an eviction notice.

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Keylee Fpr
map-marker Arlington, Virginia

They never answer the phone!

Had a good experience ordering and receiving furniture (sofa), but now want to get information about ordering an area rug. Have tried calling both the Rockville and Pentagon Row Stores repeatedly during regular business hours to get voice mail over and over. When you leave a message, you don't get a response. They also close earlier than what is listed on their web site which was very frustrating and obnoxious. This is an odd way of doing business which I will have to take elsewhere. Too bad since they have great looking stuff and I am redoing my whole house! LB
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1 comment
Julious Hqk

The Pentagon Row store closed Feb 28, 2013 per "the Patch.com". They have major money issues so I doubt they will reopen, even though "the Patch" says they will open a store in May in DC.

I ordered furniture Oct.

10, 2012 and still haven’t received it. I have now contacted the State’s Attorney on Consumer affairs about it.

Anonymous
map-marker Rockville, Maryland

Don't Believe Their Delivery Estimates

I ordered a sofa and ottoman on 30 September 2012. Today is 22 February 2013 and still no furniture. Now they are saying my order will arrive at their warehouse on 7 March 2013. The original delivery window was 12-weeks. The salesperson was extremely helpful when I was looking and when I placed my order; he even let me take home the store's only fabric sample so I could look at it with my home decor. But customer service since has been terrible. No one has ever called to explain the delays, and the store did not return phone messages (and rarely answered the phone during operating hours) or answer emails requesting a status of my order. I have been forced to go to the store on weekends to get information. The only reason they have given me for the delays is that the manufacturer has been delayed because of all the orders. I am sorry but I find this unacceptable and almost unbelievable. Ethan Allen doesn't take six months to deliver furniture; I should I spent the extra money and bought their sofa because I would be enjoying it now. DESI has deducted my $100 delivery fee but considering how long I have waited, the hassle, and the poor customer service, it is not worth it. I wish I had seen these reviews before I walked into the store. Never again, and I will not recommend this store to friends and family.
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Loss:
$1200
1 comment
Shia Iep

I am experiencing the EXACT same scenario. We ordered labor day weekend and still no couch.

We are always told 2 more weeks.

They never call to give us updates, never answer the phone, and the voicemail is always full. I feel like I have been scammed.

Anonymous
map-marker Arlington, Virginia

Dont shop here. Trust me.

The owner Jeff is the *** of the earth. Seems like a great guy at first until his lies catch up to him. They will tell you anything in the world to sell you something but the back end customer service is the worst I have ever experienced. I made the mistake of giving them a second chance after a horrific experience with them once when I purchased a sofa that took 16 weeks to come in. I have called to cancel my order and have got the run around for days now. I dont know what else to do besides show up there un announced.
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Loss:
$1000
1 comment
Guest

Ask for a full refund. That is what we did.

Patricia R Jgq
map-marker Baltimore, Maryland

DO NOT EVER SHOP HERE

Do not buy anything from this store as they are unprofessional, rude and do not stick to their word with regard to furniture delivery dates. I purchased a leather sectional from this store in January 2012 and as of today (July 2012) I do not know when it will be delivered and when I contact the saleslady she was extremely rude and told me that I was unreasonable for asking for a delivery date for my furniture. She was yelling in the phone and then hung up on me. I sent a certified letter to the Corp. Office in Rockville, Md. It has been several days, so far they have not responded. Although the sales lady told me that the furniture is in this country (NC), she has no idea when the truck will deliver the furniture and REFUSED to give a date.
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Loss:
$4
1 comment
Guest

Sorry to hear that you have been waiting so long for your shipment.

i ordered a couch and chair and it was ready and delivered in 12 weeks. Unfortunately, after having it for less than a year, we found it to be so uncomfortable and are extremely disappointed.

We have had it for approximately 3 years and are ready to get rid of it and buy something comfortable. So, if you can get your money back, go for it.

mfd
map-marker Washington, District Of Columbia

DESI Innovative Living/Furniture

The sales rep in the store was nice, knowledgable and professional. However, I was told our couch would take 10-12 weeks for delivery. I heard nothing in the 12th week so I had to call the store. I was told it would be another 2 weeks. Nothing. I again had to call. I was then told it would be sometime after the New Year. Nothing. I had to call AGAIN. To make it worse, the owner, was non-chalant about it and did not really even seem to care. Finally after 17 weeks our couch is being delivered!! I would not order again from them as I lost total trust. And the fact that it was I who had to keep calling to check in made it even worse. Terrible customer service. It's almost like the owner is running a ponze scheme or something! How can it take 17 weeks to deliver a couch? Weird.
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1 comment
Guest

The annapolis store went out of business. I purchased from then in 2010. The store manager Jonathan and vice president krista were fabulous to work with. I purchased a custom leather sectional from Italy and up front I was told it would take 16 weeks. I recieved at 18 weeks, and the manager at the time updated me. In 2011 I came back to purchase another leather chair that matched my set. None of the employees that originally helped me work there anymore. Jeff, the owner was my salesman.

God, I wish I read the more recent reviews. Jeff quoted me 10 weeks on the chair, and I was satisfied because he matched the 15% discount johnathan originally gave me. THIS IS WHERE IT ENDED AND I LOST COMPLETE RESPECT FOR THIS PLACE. I was quoted 10 weeks this time, I recieved 19 weeks later. I called over and over again and Jeff returned ZERO of my calls. How can you run a business and treat all your customers like garbage? No wonder none of his old employees work there. This place used to be too good to be true. I believe its very obvious that Jeff goldstien is nothing but a sham and a liar. I feel like he took my 1k$ and used it as a loan while I sat and waited, and I was completely ignored! He SHOULD BE PUT IN PRISON. That seems harsh but when you take thousands of dollars from people and do not stay in contact with them it should be a crime! Even if I was quoted 16 weeks and updated like i was in 2010 this review would be more positive. After seeing the annapolis store close its doors I felt I should post this to protect future consumers. I see the other two stores falling in the footsteps of the one that had to close its doors.

In short DesI:

-great product, great price (I still stand by this)

-poor customer service

-lies, lies, lies, straight from the mouth of the OWNER, JEFF GOLDSTEIN

-save your money, purchase from a store who answers thier phones and tells you the truth. This place is a scam. DO NOT BUY

-DO NOT BUY

Anonymous
map-marker Washington, District Of Columbia

I had a horrible experience at Desi Furniture store in Rockville Maryland.

My first experience with this store was three years ago. I got a few pieces for my condo ( a sectional and a few tables and ottomans). Their stuff looks good but by the second year almost every piece fell apart. When my sectional collapsed for no reason I called the store and spoke with the manager (Paul). Although I was within the warranty period, it took them over 4 months to address the issue. my calls went unanswered and he was extremely rude. After a brief apology from paul I decided to give them another chance by buying some lamps. After full payment for the lamps they promised to have them ready in two weeks. Its been over 2.5 months and I still don't have the lamps. All my calls have gone unanswered and when I finally got through and asked for a refund (three weeks ago), I have not received it yet. I'm currently in a 9000 square foot home and in need of allot of furniture....but REFUSE to ever purchase anything from this store. I will make sure to tell everyone I know to never go close to this furniture store. I will make sure to tell everyone I know professionally and personally to never shop from this store. Azi
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1 comment
Guest

Totally agree, nice looking stuff with decent prices, but WE ordered two chairs and have not gotten them yet, they are three weeks late. Their service when they answer the phone at the location in ROckville MD is some of the absolute worst service I ever heard

Jon-Paul R
map-marker Baltimore, Maryland

16 week, no chair.

The furniture is beautiful. When I ordered a chair, the sales agreement said it would be delivered in 8 to 10 weeks. After 16 weeks, it still had not arrived. Also, after the owner of the company called and agreed to give me a full refund, he decided to not keep his word and try to force me to take the chair. I would not just walk, I would run from this place. It is not worth the time to even walk through the door. I used to sell furniture, and I have never heard of something like this happening.
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Loss:
$400
desisucks
map-marker Phoenix, Arizona

Desi Furniture - Lie after Lie and No Furniture

I purchased a couch from Desi in February 2011. I was told it would be delivered within 6 weeks. 12 weeks later, I still haven't received the couch. It is now mid-May 2011. I spent the last 6 weeks calling the store repeatedly, leaving voicemails, sending emails, etc to try and determine when the couch would be delivered. It is very hard to get anyone at Desi to even respond. When I did get a response, it would be a promise that the couch would be "rushed" and would arrive "next week". Every time I called to check, I was told "next week." They even tried to blame flooding and tornadoes in the south for their inability to get my furniture delivered on time. (Even though my furniture was due to arrive long before the flooding/tornadoes occurred). I finally canceled my order, and getting my money refunded has been a struggle. I was told a refund check would be mailed 6 days ago. When I called to follow up on the refund check today, I was told it was just mailed yesterday. Basically, shop at Desi if you like: - waiting 12+ weeks for "Italian" furniture (made in a factory in the southern US) to not arrive - getting told lie after lie by sales people and ownership - having a second unpaid full-time job trying to track down the furniture you paid for and getting someone at Desi to respond to your inquiries. Save yourself the hassle and shop somewhere else.
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12 comments
Guest

I am a designer and brought my client to this store in Nov. 2012.

We ordered a desk and end table, rug and leather side chair. We received the first 2 items close to expected delivery although they said we had to confirm the delivery instead of them...rather odd...the last 2 items are nowhere to be found.

I also can not get anyone to answer the phone, now there is no answer...at least previously their was an answering machine- although they did not respond. When I have gotten in touch with them they said the rug would be shipped in 2 weeks directly to the client- that is 3 weeks ago- and a no show, the chair was 3 more weeks- and they keep promising an update and never get a call back....STAY AWAY FROM THIS COMPANY...I WISH I HAD SEEN THE COMMENTS ON THIS COMPANY WHEN WE STOPPED IN HERE...

Guest

I ordered a swivel glider chair mid-Jan. 2012 and was told it would be delivered within 16-18 weeks.

Seemed a long time but was told that it was coming from Norway (now I'm doubtful). Its now the end of June 2012. I've called the Pentagon Row store repeatedly and have been lied to each and every time. Jeff (and Linda) should be fired (or jailed) for their blatant lying.

It's so wrong on so many levels. I'm at my wits end. Wish I had read these comments before giving them half my money. I really wish I never set foot in that store.

Never again. BUYER BEWARE!!!!

Guest

We are in the same boat as the prior reviewers. We ordered our couches 14+ weeks ago, and still no sign of them.

We keep calling and calling, and each time we finally get in touch with someone (they rarely answer the phones and are always "with other clients" when you call) Jeff promises to call back with an update on Monday or Tuesday. That never happens.

I am really starting to be concerned that we are never go to receive our couches. Is there a chance they are going out of business and just swindling all of us???

Guest

I ordered my sofa at the end of May and was told it would take 10 weeks. It's now going on 18 weeks and still no sofa - we only have beach chairs in our den.

Every time I call its the same story - two more weeks and my sofa should be ready. I feel like I am never going to get my sofa.

I'm tempted to cancel but I know that that will be yet another struggle to get my money back. This place is horrible - I wish I never bought a sofa from Desi.

Guest

PLEASE STAY THE *** AWAY FROM THIS PLACE PEOPLE! EVERYONE THERE IS FULL OF LIES!

It's going on 16 weeks and I have yet to recieve my furniture. Every time I call them they say another 2-3 weeks or they just don't know. Jeff is a huge liar! He said he was going to call me and give me an update on the couch, ummm...that never happened!

I'm sooo sorry I ever set foot in this place.

PLEASE READ THE SALES POLICY BECAUSE IT IS ALSO BOGUS LIKE THIS STORE! :(

Guest

Ordered a couch the beginning of July. Was told 8 - 10 weeks.

I called the rockville store to find out the status and they had no idea. After repeated calls, they informed me that it would take 11 to 12 weeks. I requested to see if they could speed up the process since my family was coming to town towards the end of September. They were going to check and see what they could do.

Waited two days and had to call them to see what the status is. Was told that it would take another 3 weeks (New due date -beginning of Oct). Sound Familiar!

When I complained they told me the 10 - 12 weeks on the invoice was just an estimate. Lousy Customer Service

Guest

Jeff.. he's trash.

He should be put in prison for the lies he tells. No wonder his name is goldstien haha

Guest

Wish I had read the other reviews before ordering. I was told 8 weeks.

When I called after 8 weeks I was told it's actually 10-11 weeks. Now that it's 11 weeks out, I'm told that it will be another two weeks.

I would cancel my order but I need the couch and I don't want to have a hassle getting my money back. BUYER BEWARE!!

Guest

I ordered my couch in May and STILL HAVE NOT RECEIVED IT. additionally, they lied about it being in the DC area ready for delivery.

Guest

I had to wait for quite a while for the sofe I purchased ... Also the sales people had very poor attitude .

Good about taking $$$ terrible in addressing the customer's concerns . I shared my experience with the manager ... in January 2011 .

It appears that they do not care much from what I read from other customers... :sigh

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Anonymous
map-marker Washington, District Of Columbia

Desi Furniture - still no furniture after 4 months

I bought living room furniture from Desi Furniture in Rockville, MD and was told that it would be ready in 4-5 weeks. This was in October 2010 and now it's mid February 2011 and only last week I was contacted to schedule delivery for next week. The company never contacted me to let me know of a delay in delivery. I called them several times trying to get a delivery date and even asked to have the manager or owner call me which he never did. I wish they would have let me know that there could be delays because I would not have bought from them. I hope that the order is right and I'm happy with the product when it arrives finally.
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3 comments
Guest

I've already waited TEN weeks which I was expecting, but still felt was quite long. And now it's at least two weeks behind with delivery taking lord knows how long. i'm very upset and wonder how hard it would be to get my money back?

Guest

I have also ordered my sectional sofa after hearing that they have 2 stocks in warehouse and could be delivered 2-4 weeks. I cancelled my order after waiting 5 weeks.

they said they will call me when it be arrived even if I cancelled.

in 2 weeks, I did not get any call.. I think that their delivery system or stock management system is broken.

Guest

Same negative experience with Rockville store. After waiting for 12 weeks, Jeff, Store owner called me and informed that they misplaced an order and it will arrive incomplete. I WILL NEVER BUY ANYTHING FROM THIS STORE.

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Nicole S Yez
map-marker Washington, District Of Columbia

DESI Living Innovations - NOT SO military discount

I went to Desi Living and found a couch that I wanted to purchase. After making several visits to the store, I quickly realized that the store offers a 10-15% discount on a regular basis. This grand sale price is more like their standard pricing. On the way into the store, they had a sign by each door that said "We support the military - 10% military discount". Being an active duty military member, it always makes me smile when a company says thank you to veterans by offering a discount for military members. HOWEVER, there is a catch! When I went to purchase the couch, which was of course on sale for their standard discount of 15%, I pulled out my military ID to show the sales rep that I am active duty military member to receive their advertised military discount. This is where the transaction soured; the sales rep informed me that I could not receive the military discount because of the standard storewide sale. Now, I know a military discount is not a requirement, nor do I expect stores to have one. However, when a store advertsies a military discount to draw service members through the door, I expect them to honor it. The store said they will not combine discounts. I am used to other stores that offer a military discount, not applying this benefit to clearance and/or final sale items, but not standard sale items. SO- in other words, the good news is basically everyone gets the military discount! The downside is Desi is saying thank you military men & women for your service, but no thank you! Until the store decides to honor this advertised military disocount, I will take my business elsewhere, while in the meantime informing my military brothers & sisters of this not so military discount.
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2 comments
Guest

Thanks to the anonymous customer for defending our reputation. DesI does clearly respect and honor discounts to military personnel. Please visit our store and take advantage of a 15% discount anytime.

Respectively Submitted,

DesI Sales

Guest

We have actually purchased from DesI twice now, both with them honoring the military discount. They do seem to often have a 10% off sale, but the military discount (15% off) always is more than the sale prices they are running. DesI came strongly recommended to us through other military members and our designer and we are very happy with our purchase/experience.

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jdrambo
map-marker Bethesda, Maryland

The amazing back ordered fabric

My wife bought a Sofa from Desi in Rockville. The sofa was purchased in July and we are yet to receive it. We have been told a number of times that it is supposed to ship, then all of a sudden the fabric is on back order. Then something else comes up. We were told we were going to get a $100 credit put back on our credit card for the trouble. Since it has been a week and no refund we called again, and now they will mail me a check supposedly after delivery. I highly doubt they will ever send the check, they probably will just say their checks are on backorder! Our experience has been terrible and I would not recommend them to anyone! Report
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Loss:
$1700
Anonymous
map-marker Washington, District Of Columbia

DESI Office Furniture Delivered on time looks great

I spoke to the rep in the Pentagon City store, they emailed me a photo of the office pieces. I ordered off the photo, because all the measurements were perfect. I took a few weeks to get the furniture, I was told at lease 6 seeks, they told me staight, I appreciated the furniture early. They said they would hold the furniture in the warehouse if I could not accomidate the dates. I could so I took delivery. They were responsive and returned phone calls. The office sofa and chair were perfect,very pleases. I highly recommend these guys. Thanks
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Loss:
$2
3 comments
Guest

I paid for a Sofa since October 2012 they said i will received on November 2012, I called them because i didn't get my sofa, they said January I will receive the delivery, then Valentine's Day, nothing, :/ then March.. then April 16, and of course I didn't receive any delivery from them, they closed the Pentagon Row Store, I was passing by when they were moving, so I spoke with the owner JEFF GOLDSTEIN, who said he will check my case and I will have my sofa by May 9, OF COURSE it didn't happened, then I start checking Reviews and I noticed it is tons of people in the same situation than me :/

I think this store is a SPAM , they closed Rockville too, and the Store in Annapolis don't even have a phone anymore, it is a record with not option of voice msg..

DO NOT BUY ANYTHING TO JEFF GOLDSTEIN ... BE CAREFUL :(

Guest

My wife bought a Sofa from Desi in Rockville. The sofa was purchased in July and we are yet to receive it.

I would not reccomend them. We have been told a number of times that it is supposed to ship, then all of a sudden the fabric is on back order.

Then something else comes up. Our experience has been terrible and I would not reccomend them to anyone!

Guest

The least you could do is find someone who knows english to write your "compliments"

for you. Must not have paid them enough.

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