The sales rep in the store was nice, knowledgable and professional. However, I was told our couch would take 10-12 weeks for delivery.
I heard nothing in the 12th week so I had to call the store. I was told it would be another 2 weeks. Nothing. I again had to call.
I was then told it would be sometime after the New Year. Nothing. I had to call AGAIN. To make it worse, the owner, was non-chalant about it and did not really even seem to care.
Finally after 17 weeks our couch is being delivered!!
I would not order again from them as I lost total trust. And the fact that it was I who had to keep calling to check in made it even worse. Terrible customer service. It's almost like the owner is running a ponze scheme or something!
How can it take 17 weeks to deliver a couch? Weird.